Game Input MultipleXer

There are no 3.12 and 3.17 versions. Current version is 7.15.

I'm not talking about safe mode, I'm talking about clean boot. Please check the link I provided.

Is the micro USB cable fully inserted into the adapter? Are you using the cable provided with the adapter? Does it look in good condition?

3.12 and 3.17? Which software are you talking about?

Perform a clean boot as explained here: https://support.microsoft.com/en-us/hel ... in-windows
Then check if issue still happens. If it does not, it means some app or service is interfering.

Please contact customer support at labs@gimx.fr.

Please generate a debug log file with 'controller' and 'usb_con' checked.

Thanks.

Please install following version: https://gimx.fr/download/3878361eaa9e39 ... x86_64.exe
And generate another log file. Make sure to reproduce the issue while generating the log file.

Please generate a report with msinfo: type msinfo in the search bar, and hit enter. Type ctrl + s, enter a file name, and click save. If you think the report contains sensitive information, you can send the report to labs@gimx.fr. Otherwise you can just post it here.

Do you have any other laptop to try?

If the mouse is plugged to the USB HUB, try connecting it directly to the computer instead.

Do you have all Windows updates applied?